This creates a dropdown menu in the 'Action' column. Now I'm back to downloading PDFs, then opening or saving. Search Support Search. Home Support Forums Firefox No longer able to download pdf files Learn More. Also found the ''Unable to download or save files'' link on Firefox Help and I have Reset the browser. Chosen solution There have been problems reported with the latest Adobe Reader update on Mac. There have been problems reported with the latest Adobe Reader update on Mac.
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If the PDF opens, the website you were viewing could have a problem. Contact the individual or company who manages the website. Certain conditions on your computer, such as security settings or browser cookies, can prevent you from viewing a PDF. Often, the fastest solution is to try to open the page using a different browser.
Try any of the following browsers that you have not already tried:. For a list of compatible browsers for Reader and Acrobat, see Compatible web browsers. Some websites display better in the Compatibility View of Internet Explorer.
The Compatibility View displays a page as if it were in an earlier version of the browser. For instructions on how to switch to this view, see Fix site display problems with Compatibility View. Restart your computer, then open the web page again. Restarting clears the computer memory and memory cache.
Simply restarting your computer frequently resolves display issues. Clear the browser cache sometimes called temporary Internet files to ensure that you're viewing a fresh version of the page. Be careful when selecting the options. Clear only the browser cache. If you clear all temporary Internet files, you could delete the cookies that contain login information and preferences.
Most browsers let you choose the type of content you want to delete. Firefox: Delete browsing, search, and download history. Chrome: Delete your cache, history, and other browser data. Internet Explorer 8 through 11 : Viewing and deleting your browser history. Internet Explorer 7 : Delete webpage history.
Acrobat and Reader are bit applications on Windows. Note: Only Reader In some versions of Internet Explorer, select the question mark in the upper-right corner to select About Internet Explorer. To switch to the bit Internet Explorer, first exit bit Internet Explorer. Then double-click the program icon for the bit version:.
Reader or Acrobat could be damaged. Repairing the installation is a quick troubleshooting safeguard. If none of the solutions in the previous sections solve the issue with viewing PDFs, you can try the following advanced steps.
For example, on some systems, the add-on appears when you select Run Without Permission. Note: If the button says Disable, then the add-on is already enabled. This button toggles between Enable and Disable, depending on the status of the selected add-on. Make sure that File reads "nppdf Create a user account that has the same permissions as the account you use when the problem occurs.
Or create a local administrator account. If the problem doesn't recur when you log on to the new account, then the original user account could be damaged.
For information on setting up a user account, refer to the following resources or contact your network administrator:. Windows XP: To add a new user to the computer. Disclaimer: The registry contains system-related information that is critical to your computer and applications. Before modifying the registry, be sure to make a backup copy of it. Adobe doesn't provide support for problems that can arise from improperly modifying the registry.
Adobe strongly recommends that you have experience editing system files before you modify the registry.
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